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FAQ

 

 

         

I am new to the LILFOX collection and would like to see what you would suggest for me to start with?  Can you create a daily skincare ritual for me?

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Starting the day with a shower, I love activating either of the cleansing balms, Amazon After Dark or the Cupu-Cool Jelly Balm with the pads of my fingertips and allow to sit (on dry or damp skin) for a few minutes as I shower and act like a mini-moisture-mask. These two formulas are filled with so many actives and healing properties it is best to allow them to linger on your skin versus washing them off right away like a normal cleanser.  The steam and heat of the shower will allow the oils and nourishing butters to be further activated.  Before exiting the shower, you may massage the cleansing balms into skin, then rise.

You may also apply the Jungle Glow Enzyme Cleanser + Mask in this same way and as always with the Jungle Glow apply to a damp face.  This is a effective 3-in-1 enzyme cleanser, polish, and mask. In addition to the exfoliation provided by the enzymes in the raw rainforest honey, this also provides manual exfoliation if you massage into skin.  When you want to exfoliate, just leave the Jungle Glow on for a couple minutes to soften skin and then massage. Skip the massage if you have sensitive skin or an inflamed skin condition such as rosacea.

After every cleansing it's essential to hydrate your face, neck and decollete with one of the face nectars. The Maracuja + Rose or Seabuck + Neroli are my go to moisturizers during the day. I love to drop 2-3 drop into my tinted sunscreen! These face nectars balance skin's natural oils and prevent the onset of fine lines. These nourishing  nectars are also incredible multi-taskers to moisturize,  plump dry skin, and soothe inflammation. All of our face and beauty nectars are formulated with linoleic acid (omega 6) rich oils as the base in order to be richly anti-inflammatory, lightweight, non-clogging and balancing for acne skin. 

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Cleanse with the Amazon After Dark or Cupu-Cool Jelly Balm. When removing makeup or sunscreen I love to apply to a dry face and remove the cleanser with a warm damp cloth, This ensures my makeup and sunscreen are removed completely.  Hold, rinse, and repeat until skin is soft and cleansed. I will even apply the Jungle Glow to a very damp face and enjoy as a second cleanser, moisturizing and exfoliating mask treatment. 

I finish the ritual with a generous application of the Aphrodite Rose Toning Mist or Mystic Awakenig Rosemary Mist, then a facial massage with the Prickly Pear Beauty Nectar.  I even massage the nectar over my eye area and lips. If I am feeling extra dry I like to lock in in with half of a pea sized amount of the Cupu-Cool. Finishing with more toning mist to assist with absorption. 

 

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Every couple days, treat your skin to the Cleopatra restorative Milk + Honey Beauty Mask, Bamboo Charcoal Purifying Mask,  or Chlorophyll + Tourmaline Brightening Mask treatment.  You can mix a tablespoon of one of these (or a combination) with one of the floral water toning mists (or water). These are also incredibly luxurious and skin plumping when blended with a teaspoon or two of the Cupu-Cool  as well. The cupu-cool extends the treatment length and adds a refreshing cooling effect on cells. 

For a radian glow,  I first cleanse with the Amazon After Dark or Cupu-Cool Jelly Balm and massage into my skin. I then exfoliate with the Jungle glow, applied to a very damp face and massaging for one minute over entire face to alleviate congestion. Then I place a warm damp cloth over my face to have the steam activate the honey and the oils before rinsing off. I then like to apply either the Chlorophyll + Tourmaline Brightening Mask or the Cleopatra Beauty Mask and leave on for 15-40 minutes (never allowing to fully dry, I extend the treatment length by misting floral water toning mist over the mask.)  After rinsing off my mask treatment, I then generously mist with more floral water toning mist, and massage a 3-5 drops of one of the face or beauty nectars into my skin. I finish the treatment by misting more floral water toning mist to lock in moisture.This feels so luxurious and leaves skin dewy and glowing. 


Are all the products suitable for acneic and reactive or sensitive skin?

I have formulated this line to be gentle enough for all skin types even the most delicate or congested.

I personally have congested skin with hormonal acne. I formulate the collection to be healing and nourishing for even the most troubled skin.  When consistently used on a daily basis, incredible results can take place. It's always important to use common sense if you do have an extreme skin condition to be gentle in your daily skin care ritual.  If you have inflamed skin condition such as rosacea or an acne wound, do not massage, rub or scrub the Jungle Glow onto your face. Gently spread in an upwards motion and allow the honey enzymes to work their magic without manual exfoliation.  

I have Rosacea. Is The Jungle Glow + Prickly Pear Beauty Nectar a good fit for me? 

Absolutely. They have both been formulated for stressed and inflamed skin.

The Jungle Glow is incredibly healing for various skin types ranging from mature or dry,  reactive and sensitive to congested, acneic and inflamed types.  Raw honey is extremely healing as it's moisturizing, antibacterial, and soothing for a variety of skin conditions. Skip the manuel exfoliation and place a warm damp cloth over your face and allow the steam to further activate the nutritive oils and honey before  rinsing off.

The Prickly Pear Illuminating Beauty Nectar's main ingredients, the organic Prickly Pear Oil contains over 85% naturally occurring vitamin E so it will make your skin soft as silk. In addition it contains over 60% omega 6 linoleic acid which is lightweight, fast absorbing and highly anti-inflammatory. It is the most expensive and rare fatty oil available today and prized for it's ability to heal skin and restore balance.  

If I was to start with one or two products, what do you recommend?

To start, we find the best products to include in your daily skincare ritual is a gentle non-stripping cleanser, a floral water toning mist and an effective moisturizer.

The Amazon After Dark or Cupu-Cool Jelly Balm can be enjoyed both as nourishing non-stripping cleansers and moisture-masks when left on skin for 5 minutes or more. 

The Prickly Pear Illuminating Beauty Nectar is a simple formula with prickly pear oil as the main ingredient. This is gentle and nourishing for all skin types. You may use daily with an acneic, rosacea, eczema, mature and hormonal skin types. It soothes inflammation and balancing oil to deliver the perfect amount of moisturize, whole plant nourishment and give and instant glow.

Do you offer free samples?

We are happy to offer 2 deluxe samples with your purchase. Our products are all hand crafted in small batches in our Miami studio and we lovingly prepare these for you. 

My jar of Body Butter has become grainy. What should I do?

While we  adore working with natural plant butters because they nourish the skin and contain high amounts of Vitamin A, E, and F which all contribute to keeping skin healthy  well as protecting against sun damage, they can sometimes become grainy or uneven within natural skincare products.  The product has not spoiled or gone bad. Shea + Mango butter become grainy after the product has undergone a temperature increase and then cools down too slowly. All of the fats that are molecularly similar are attracted to one another and form little fat grains or crystals within the product. The crystals will melt when they contact your skin but it does make for an less than desirable texture.

Here is an easy solution.

1. Fill a pot about 1-2 inches with water and boil. Turn off heat.

2. Place your jar of product, SEALED TIGHTLY in the pot so that the water falls just under where the cap meets the jar bottom- you NEVER want water getting into the product or it can spoil. (always take care too not to burn yourself.)

3. Leave the product in the pot until the water cools, about 15 minutes.

4. Pull the product from the water, dry it and put it in the freezer for 30 minutes.  

5. Remove from freezer. No more grainy texture! 

What is the recommendation for proper care of the eye area?

Cleanse your eye area by lightly massaging with Camomilla Infusion to melt away any makeup or oil.  Follow with a warm damp cloth to remove all traces of makeup.

Gently roll the Kalahari Brightening Eye Serum along eye contour for a fast absorbing brightening hydration. If your eye area if filling particularly dry, gently pat The Cucumber + Black Seed Eye Butter along the under eye area contour for a nourishing and deeply moisturizing nightly treatment. 

Is your line safe for use during and after pregnancy?

The collection's ingredients are 100% safe for you to use during your pregnancy.

We always recommend consulting with your physician before use with products containing essential oils. Especially during the first trimester. We formulate our facial care products with a low dilution of essential oils compared to the industry standards. The Maracuja Face Nectar is an essential oil free formula that is safe for use during even the first trimester.  The floral water toning mists also naturally contain trace amounts of essential oils (with no essential oils added) and are lovely for an instant calming aromatherapy treatment anytime.


What is the shelf life of your products?

Each product has a shelf life of about one year, however many products if cared for properly can last a bit longer in efficacy. The body butters and eye butter have a closer shelf life of 2 years if cared for properly. All products should be kept out of direct sunlight, heat, and humid conditions. Make sure to always keep your lids tightly closed. Storing the oils and butter based products in the fridge will also extend shelf life. We offer a use within a period after opening symbol on each bottle. Since the products are formulated with the highest quality and active botanical ingredients, we recommend to use within a 6 month to 1 year period for optimal product freshness and potency.

Are all of your products vegan or gluten free?

All of our products are vegan with the exception of our Jungle Glow Enzyme Cleanser + Mask and the Cleopatra Restorative Milk + Honey Beauty Mask which contains honey. We source this honey for the Jungle Glow direct from a loving beekeeper who is dedicated to humane treatment of the bees and to educating future generations on the importance of humane bee keeping practices.  All products are gluten free.

Why do you not accept returns?

Due to the handcrafted artisanal nature of our line, returns or exchanges cannot be offered at this time because of general dissatisfaction. We are happy to answer any questions you may have about the collection and products prior to your purchase. In addition, we will include samples of a majority of our products with your purchase. All you need to do is include these requests in the notes section at checkout. 

We want you to fall in love with the products you purchase from LILFOX. We are very excited to share our collection with you!

 

 

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AMAZON AFTER DARK Melty Jungle Cleansing Balm 50ml
AMAZON AFTER DARK
Melty Jungle Cleansing Balm

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CUPU COOL Cleanser, Mask, Moisturizing Treatment Balm
CUPU COOL JELLY BALM
Cleanser Moisture Mask Overnight Balm

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CHLOROPHYLL + TOURMALINE Brightening Mask 100ml
CHLOROPHYLL + TOURMALINE
Brightening Mask

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BAMBOO CHARCOAL Purifying Mask 100ml
BAMBOO CHARCOAL
Purifying Mask

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JUNGLE GLOW Tropical Honey Enzyme Polish + Mask 100ml
JUNGLE GLOW
Tropical Honey Enzyme Polish + Mask

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PRICKLY PEAR Illuminating Face Nectar
PRICKLY PEAR
Illuminating Face Nectar

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MARACUJA + ROSE Nourishing Face Nectar 30ml
MARACUJA + ROSE
Moisturizing Face Nectar

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SEABUCK + NEROLI  Regenerative Face Nectar 30ml
SEABUCK + NEROLI
Nourishing Face Nectar

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KALAHARI Brightening-C Eye Serum 10ml
KALAHARI
Advanced-C Brightening Eye Serum

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MAN ABOUT MOJAVE Face + Beard Oil
MAN ABOUT MOJAVE
Face + Beard Oil

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GREEN VETIVER Deodorant balm 50ml
GREEN VETIVER
Deodorant Balm

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APHRODITE Pure Rosewater Toning Mist 100ml
APHRODITE
Pure Rosewater Toning Mist

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MYSTIC AWAKENING Rosemary Toning Mist 100ml
MYSTIC AWAKENING
Rosemary Toning Mist

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SANDALO Sandalwood Toning Mist 100ml
SANDALO
Sandalwood Toning Mist

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ORANGE BLOSSOM YLANG BANG Luxury Essential Oil Blend 20ml
ORANGE BLOSSOM YLANG BANG
Luxury Essential Oil Blend + Bath Booster

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GYPSY NIGHT Luxury Essential Oil Blend 20ml
GYPSY NIGHT
Basil Leaf + Sweet Spearmint Luxury Essential Oil Blend

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CEDAR FEVER Luxury Essential Oil Blend 20ml
CEDAR FEVER
Luxury Essential Oil + Bath Booster

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EUCALIPTO Black Soap + Body Mask 200ml
EUCALIPTO
Moroccan Black Soap + Body Mask

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ORANGE BLOSSOM YLANG BANG Body Butter 200ml
ORANGE BLOSSOM YLANG BANG
Body Butter

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FOREST FLOOR Vetiver Body Butter 200ml
FOREST FLOOR
Vetiver Body Butter

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